Sunscape The Beach Punta Cana Family-friendly beach resort with casino, spa in Punta Cana |
Address: Playas Uvero Alto
Punta Cana, Dominican Republic
Tel: (809) 682-0404
Fax: (809) 552-6183
Email: info@sunscapethebeach.com.do
URL: Sunscape The Beach Punta Cana
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Dominican Republic
No. of Rooms/Units: 620
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 CheapCaribbean.com Reservations - Dominican Republic Resort Deals
Expedia.com Reservations - Dominican Republic Resorts
Summary of All Property Reviews for: Sunscape The Beach Punta Cana
Ratings based on answers from a total of 1 reviews
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
9.00 |
Quality of Property |
7.00 |
| Privacy & Quietness |
0.00 |
Quality of Service |
6.00 |
| Courtesy & Hospitality of Staff |
9.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
6.00 |
| Food and Dining Experience |
9.00 |
Price/Value of Property |
8.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
8.00 |
| Total Property Score: 7.20 out of 10 | Average Star Rating: 3.00 out of 5 |
- 0% (0 visitors of 1) said they would go back to Sunscape The Beach Punta Cana again.
- 0% (0 visitors of 1) said they would recommend Sunscape The Beach Punta Cana to friends.
Start of Individual Reviews: Receive Review Updates Via Email
Sunscape Punta Cana 2008
By: Chris from New York
Date of Visit: February 2008
Well just getting back from the Sunscape I have opinion, and it echos what a lot of other have said. Let me start off and say that, I could have fun in a padded room, and I enjoyed my self on this vacation. Also I have been to a 5 star resorts in mexico and my wife has been to two five star resorts
The negatives
Hotel was in need some updating and minor repairs.
Drinks were inconsistent, but they are in the US too.
Service was lacking
The positives
Staff was friendly
Food was 5 star quality
Nice beach
I think my bigger dissapointment was to Apple for overstating what this hotel was. Really it is a 3 maybe 3 and a half star hotel. Come to find out Apple just bought the property and changed it to a 4 star. So my grief is more with Apple. The resort is definitely not going to be a dream spot, I mean what all inclusive really is? But I have been to a five star and it is better. This trip cost about 1000 a peice, so really I wouldnt spend a dime more to go to this resort, and probably is more adequately priced at 800 per person. Dominican is definitely worth it and I would go back to Punta Cana, probably not the Sunscape though. It was a bad trip, some peoples issues on here on the normal ones that, I dont see how they are going to ruin your trip. If you pay 800-1000 for this trip its not to bad, and its more of a family place.
To read FULL REVIEW click here: Property and Destination Rankings
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Punta Cana - Just OK
By: Anonymous from Washington, DC
Date of Visit: January 2007
This was my first all-inclusive, and to be fair to the resort, they probably aren't my style.
Positives:
Rooms - we had a nice room with a private, covered patio overlooking the pool. The room was clean and housekeeping did a nice job cleaning it daily and turning the bed down at night.
Grounds - pretty landscaping and the free range turkeys, chickens, and peacock add charm to the experience.
Staff - there were many lovely staff members who went out of there way to assist us during our stay. On one occasion a staff member helped me carry some drinks over to a group of friends.
Beach Huts - Nice ambiance on the beach. You can relax on a lounge chair under a grass hut... provided you get up at 6:00am to reserve it.
Negatives:
Communication - I speak a little Spanish and sometimes it was difficult if they didn't speak any English - especially trying to order room service.
Mixed Drinks - By default, most bartenders don't put the alcohol in your frozen drink unless you request it.
Staff - I honestly can't remember ever being treated so rudely by bar staff. The pool and beach bars in particular. However, the staff at the piano bar in the lounge were always fabulous.
Food - This is what ruined the trip for me. It is barely edible. Unless you enjoy buffets and think Applebees and other low-end chain restaurants are delicious, then be forewarned. One would think pineapples would be delicious here, not so - the worst fruit I have ever eaten. Many of us became sick at the end of the trip and we didn't drink the water. We've narrowed it down to the tasteless, cold hamburgers that sat outside in a bin next to the bar for hours or one of the lunch casseroles, salads, mixed ingredient offerings, etc... that were probably composed of leftovers from the previous nights' dinners.
Wine: If you like wine, you won't like the free stuff offered by the resort. They have a decent wine list, if you wish to pay for a bottle.
This reviewer did not enter property or destination rankings.
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Not a good choice.
By: Anonymous from Michigan
Date of Visit: May 2006
We stayed at Sunscape the beach from May 2-9, 2006. We decided on this hotel primarily because of the good reviews on some sites, but we probably should have given fair weight to the negative reviews. We just kind of thought that the people who wrote the bad reviews were too uptight. We are pretty chilled out people, and as such, we had a wonderful time on this vacation. But...I would have to say that at times, it was despite the resort, rather than because of it.
Getting to the hotel:
We booked through orbitz and had to arrange transportation to the hotel from the airport. It was kind of a pain to arrange, but there is a company called coco tours that will to transfers. If you need this service, they may be a good starting point. They charge $50-75 per couple, or per van if there are more of you. We saw them charge people more than that, too, so there seems to be some degree of flexibility depending on how gullible they think you are.
Lobby/Arrival:
The lobby and check in were great. No complaints. They bring you drinks, towels and cookies and are very nice.
Rooms:
The rooms themselves are a bit musty, but pretty much what you would expect based on what you're paying. There has been mention of bathrooms leaking and bizarre and inadequate shower glass/curtain on this site. All true. We know of two people who dealt with water leaking in their rooms and one couple had to deal with it for the last two days of their stay. They never came to fix it, though they said they would. This seems to be a pretty common theme for the service in this resort.
Grounds/Pool/Beach:
The grounds themselves are quite beautiful and well maintained. The pool is as advertised, and if anything, looks better in real life than in pictures.
The beach is pretty rocky and doesn't really compare to most carribean destinations, but you probably have pieced that together by now. We never saw a single person in the water the week we were there. The pool, however, diod make up for that, believe it or not.
One thing that was very annoying was that while you are chilling/basking in the sun, employees will come up to you - wake you up! - and yell, "You wann go for a horse back riding??!" and such solicitations. They are a little too pushy. I mean, should you really have to answer why you're not interested? These are actually employees of the hotel! So, there is a constant din of peddling while you lay by the pool. By aware and prepared for it.
The pool/covered huts being blocked/toweled by employees looking to make a few bucks has been discussed many times and in many different forums, but i will just confirm that it's true. Also true that people will come out at 6:30 am, put their things on chairs and then go back to bed...
Bars/Service:
Service at the poolside bar(s) was probably the worst thing in the whole resort, and in all fairness, that's saying a lot. We are compulsive tippers and tend to go by the rule that if you can tip beforehand to assure service, that's a pretty darn good idea. Well, there probably wasn't a lot of difference between the service with tip or without, and it was shockingly slow and indifferent.
Restaurants:
The restaurants were average. The japanese side of the asian restaurant has three hibatchi grills and, hence, seats 30 people total. Waits do tend to be long, but greasing of palms works wonders in this department. The food is tolerable. The chinese food - ditto. The mexican restaurant was not very good. One thing we didn't expect was that although almost all the people at the resort were english-speaking, the staff didn't understand english. We had heard this complaint before and found it pretty ethnocentric - I mean, we are in their country! But, the problem was compounded by the fact that the staff has apparently been trained to nod at the appropriate times and then forget about the request and under no circumstances will they ask for a clarification. My wife is vegetarian and I speak some spanish, yet we were singularly unable to succesfully get a vegetarian meal in all but one instance (unless we were at the buffet).
Now, my wife and I have travelled extensively in Central America, Asia and the carribean, but we've never stayed at an all-inclusive resort before. Perhaps this is expected behaivior from all-inclusives, since theoretically, they already have your money. One did get the impression that management was not interested in improving the service, because the lacksidaisical attitude was so pervasive. I saw employees role their eyes at patrons and plainly ignore requests of the guests. A couple of times they were downright rude. Again, maybe all-inclusives are notorious for this kind of attitude, because - let's face it - where are you going to go? But we were pretty shocked and can assure you we will think twice about an all-inclusive again. Certainly, Sunscape the beach should be avoided if you want good service. Again, we did enjoy it. the weather was beautiful, the ground were great and we were on vacation, but Sunscape did their best to mess with our good time :)
By the way, German, a bartender in the lobby building is great and an outlier among his peers. Another great thing about our trip was Dave. He was a piano player and singer in the lobby bar area. I believe he does that twice a week. Go see him and have a good time. The lobby bar has better service than the pool area, anyway. Feel free to email me with questions.
This reviewer did not enter property or destination rankings.
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