Meliá Las Americas - Sol Melia |
Address:
Varadero, Cuba
Tel:
Fax:
Email: melia.las.americas@solmelia.com
URL: Meliá Las Americas - Sol Melia
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Type of Property: Hotel
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Cuba
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Summary of All Property Reviews for: Meliá Las Americas - Sol Melia
Ratings based on answers from a total of 1 reviews
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
10.00 |
Quality of Property |
10.00 |
| Privacy & Quietness |
10.00 |
Quality of Service |
1.00 |
| Courtesy & Hospitality of Staff |
3.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.00 |
| Food and Dining Experience |
8.00 |
Price/Value of Property |
8.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
10.00 |
| Total Property Score: 7.70 out of 10 | Average Star Rating: 4.00 out of 5 |
- 0% (0 visitors of 1) said they would go back to Meliá Las Americas - Sol Melia again.
- 0% (0 visitors of 1) said they would recommend Meliá Las Americas - Sol Melia to friends.
Start of Individual Reviews: Receive Review Updates Via Email
Lack of Service
By: Anonymous from Winnipeg, Canada
Date of Visit: March 2005
If you are expecting the service you would receive at any four or five star resort in Mexico this is not the hotel for you. We just returned from one week (March 5-12).
We checked in at 230am into a room that was not what we booked (no balcony) only to be told come back tomorrow after 2pm and we'll try to accomodate you. Which was done with some complaining the next day.
Service at the bars themselves was generally good, exceptionally good in the lobby bar. You will NEVER get a drink brought to you on the beach or by the Pool (no matter what you tip).
The hotel itself is beautiful, it has four outdoor beds, one on the beach and late afternoon a champagne fountain is set up.
The food we felt was very good, not bland like people said. You could get lobster for dinner or lunch and grilled prawns in the buffet restaurant. Very good for a third country I'd say.
The bar serves premium liquor be sure to ask for it though (Jack D, Smirnoff, Beefeater, Bombay, Johnny Walker, etc).
The beach is awesome, and yes there are always chairs available.
The one thing I must complain about again is SERVICE. We had to call the front desk 4 times one night because no one answered the phone, in order to get a wake up call. Upon check out since we were not leaving until midnight, the hotel would not accomodate anyone with a late check out, and for about 15 people that were leaving that night, they only provided 2 courtesy rooms, in which you had to wait 45 minutes to get clean towels.
Again I repeat, if you expect five star service you will be lucky if you get you get 1 star. (except for the lobby bar and swim up bar). Even lunch in the a la carte restaurant takes an hour to get the food you ordered.
This hotel definetly has the potential to be a five star hotel, they just have to get rid of ALL THE FRONT DESK STAFF (do not deal with any staff named Jesus or Margarena - you'll get no where), maybe the bartenders should teach them a thing or two.
Beside the service, it was a great trip, saw Havana (but don't book with a tour operator) for $40/pp you can get your own driver for an 8 hour day who takes you on the same tour and lets you decide how long you want to stay at each attraction. (talk to OBERT the bar tender in the lobby bar to set you up, I think everyone we spoke to including ourselves went through him with no complaints - we had a new air conditioned toyota corolla.)
Definitely take the catermaran tour to Cayo Blanco (includes snorkelling, lobster lunch and swiming with dolphins) $75/pp with sunquest.
There are only 2 a la carte restaurants (Italian and Seafood) and one buffet restaurant for dinner, so do not expect a great selection. Some websites were claiming there were 5 restaurants. For lunch you have the option of the buffet, pizzia, bbq grill or a la carte. Lunch was generally better than dinner, especially the calamari at the bbq and great service of the adjacent swim up bar.
Have a great trip - and if you can try to stay at Sandals, Sol Palmeras or Barcelo Solymar, people at those hotels did not seem to have the same service problems we did!
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