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Granaway Guest House Hotel & Resort Reviews

Granaway Guest House
Address: Bermuda Tel: 441 236 3747 Fax: Email: info@granaway.com URL: Granaway Guest House	Type of Property: Hotel Beach Location: Off Beach (Tropical Setting) Island: Bermuda

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Summary of All Property Reviews for: Granaway Guest House Ratings based on answers from a total of 1 reviews 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	8.00	Quality of Property	7.00
Privacy & Quietness	6.00	Quality of Service	1.00
Courtesy & Hospitality of Staff	1.00	Accuracy of Website (marketing hype) VS. Actual Experience	2.00
Food and Dining Experience	7.00	Price/Value of Property	1.00
Safety Factor (Did you feel safe at property)	7.00	Quality of Beach (ranked closest beach if property is located off the beach)	6.00
Total Property Score: 4.60 out of 10 | Average Star Rating: 1.00 out of 5

• 0% (0 visitors of 1) said they would go back to Granaway Guest House again.
• 0% (0 visitors of 1) said they would recommend Granaway Guest House to friends.

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We signed up for a land/air package on the Granaway's Web site. Although our card was charged we were told they could not honor the cost offered.(Offered by their Web site mind you) We agreed on a price $50 per night higher. ($160) Which I confirmed by e-mail. We had an enjoyable stay until checkout when I found that we had been charged $195 per night for our room. The owner gave us several stories as to why this was, including:
1) We upgraded to a larger room. (We did not. The room we stayed in was the one we discussed from the beginning.)
2) There was an additional charge for my child (They knew in advance we were a family of three. Number of people in your party is part of their online signup)
3) We were getting a good deal at $195 per night and should be happy.

We have tried to talk to them. We have shown them the e-mail confirming $160 per night and their response. Yet all we get is the runaround. Currently we have filed a complaint with the Bermuda Department of Tourism.

It is unfortunate. The Granaway is a lovely house that conveys Bermuda's unique charm. Unfortunately, when we remember that trip, we will remember the dishonesty of the owner who is trying to take advantage of our family.

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