Journey's End Resort |
Address:
Belize
Tel:
Fax:
Email: info@journeysendresort.com
URL: Journey's End Resort
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Type of Property: Resort
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Belize
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Summary of All Property Reviews for: Journey's End Resort
Ratings based on answers from a total of 3 reviews
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
6.00 |
Quality of Property |
5.00 |
| Privacy & Quietness |
5.00 |
Quality of Service |
4.33 |
| Courtesy & Hospitality of Staff |
4.33 |
Accuracy of Website (marketing hype) VS. Actual Experience |
2.67 |
| Food and Dining Experience |
4.00 |
Price/Value of Property |
3.33 |
| Safety Factor (Did you feel safe at property) |
5.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
3.33 |
| Total Property Score: 4.30 out of 10 | Average Star Rating: 2.00 out of 5 |
- 33% (1 visitors of 3) said they would go back to Journey's End Resort again.
- 0% (0 visitors of 3) said they would recommend Journey's End Resort to friends.
Start of Individual Reviews: Receive Review Updates Via Email
save your money!
By: Sergio from Houston
Date of Visit: April 2007
The hotel gets stars from their own book. I could't find any of the stars that appeared in their web site. Management acted like they didn't speak english when I complained about the bed bugs. It is unfurtunate that their Houston based office does't return calls and don't have much idea of customer service. I gladly overpaid for any other room in the island just to get out of J.E..
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Believe the complaints on Internet
By: David from Detroit
Date of Visit: November 2006
To begin my wife and I are avid divers, this was not our first trip to Belize, Nor are we unfamiliar with Caribean travel & resorts. Some are great, some are good, then there's places like Journeys End Resort.
My wife and I stayed at Journeys End November 2006, 6 nights 7 days. We picked the resort based on their advertising. What we experienced was not what they advertised.
Our room had no hot water 5 out of 6 days, Electicity was off a couple of days in a row. The pool was unusable as it was Very Cold even with a full dive wet suit on.
The food was good as well as service. BUT what they fail to tell you is when you check out there will be a 20%...yes 20% add on to your bill for tax and gratuity that they never told you about in brochure or at check in. Better to rent a golf cart and eat in town for all meals. Cheaper by a long shot and much more diverse fair.
Beach was unusable due to seagrass.
Diving was very good,Dive shop on site was very substandard for Belize.
Room was unlocked everyday we came back from diving.
The smell of sewer gas was present 24 hours a day through most of the resort.
I can go on and on but bottom line is if we had believed the complaints on the internet we wouldn't have stayed there. Will we return to Belize to dive??? yes just not at Journeys End Resort.
To Conclude their Houston Texas sales manager was there when we checked out, we told her about all of this and asked me to e-mail her with details so she could address them. To-date she has never responded.
It is unfortunate that there are places like this that rely on pretty pictures to lure you there and then treat you so you will never come back.
This reviewer did not enter property or destination rankings.
Next Resort Review ...
Review of Journey's End Resort
By: Anonymous from North Wales, PA
Date of Visit: February 2003
My husband and I stayed at Journey’s End Resort for 5 nights in February 2004 on our honeymoon. We were downgraded, even though we had booked an oceanfront cabana months in advance. A group of students booked 4-5 rooms and they wanted to keep the group together, so they stayed in our honeymoon oceanfront cabana!
In addition to being downgraded on our honeymoon:
· False advertising: Food - The food is very bland, boring, served cold and overpriced. The website states “The Tamarind Restaurant is the featured eating establishment at Journey's End Resort. Here you'll find a delicious blend of Caribbean cuisine with specialties in seafood and local recipes.” The food at the Taramind is bad American food, not Caribbean cuisine and no local recipes. We were very disappointed as we expected more from a resort that charges over $200.00 per night and advertises Caribbean cuisine. This is false advertising.
· The wait staff at the restaurant is inattentive. On the first night the manager said they would give us a special dinner on the beach and we asked if we could eat at 6:30, they said no problem. We showed up at 6:30 and hate to wait until 7:00 for them to set up our table, then waited until 7:30 before they came and asked us if we wanted anything to drink. It was almost 8:00 before we they brought us a glass of water.
· False advertising on website: Website states ”Journey's End Resort is proud to present a new and exciting event that is on our weekly schedule for Wednesday and Saturday nights. It's the Carnival on the Caye Beach BBQ and it's open to all guests and island goers in and around San Pedro. Incredible food, fun local entertainment, Karaoke and unlimited drinks from 6-7 pm. If you're staying with us be sure to take part!” We arrived on Saturday afternoon expecting to enjoy the Beach BBQ and were told that they were not having it that night.
· A service charge is included in everything but they do not tell you and happily accept your tips. This information is stated on the price list for the rooms “Prices listed below do not include government room tax (7%) or service charge (10%)” but Journey’s End also includes this service charge for everything else at the resort, including food, drink and activities. We tipped the wait staff and bartenders every time they serviced us over a five-day period. Not once did they tell us that they were also getting a 10% tip that they would include later. A 10% service charge is added to everything, but they don’t make this clear. We tipped 10 to 15% for all services, not knowing that this means we actually tipped 20 to 30% for all services.
· False advertising on website on the Q&A page: “Can I drink the water at Journey’s End” “Yes. We have a reverse osmosis water desalination system on the property that filters all water. The water at the resort is of the highest standard and is monitored frequently.” When you arrive the staff happily tells you that you can purchase bottled water from either the Toucan bar or the gift shop. No one at Journey’s End drinks the water. Even the staff does not drink it because of the high sulfur content. Journey’s End charges twice what you would pay elsewhere for bottled water but guests are stuck paying the high price because the resort is so isolated. If we had known the water was not drinkable, we could have purchased bottled water in San Pedro before arriving at Journey’s End.
· False advertising from the website: “Our Ocean Front Cabanas are situated right on the beach just yards from the clear waters of the Caribbean”. The oceanfront rooms are so far from the ocean that you cannot see the ocean. Of course this did not matter much too us since we were downgraded. For all except one of the “oceanfront” cabanas, there is no view of the ocean.
· The dive shop overcharged us and it took an hour to resolve
· Management is around when your happy but they disappear when you have a complaint,
· Maid service is sporadic, On the third day I decided to use the coffee maker and found it full of old coffee and coffee grounds from previous guests. One night I got into bed after not being in the room all-day and there was sand on the sheets. Obviously the maid did not change the sheets. I hope she at least changed them after the previous guests checked out of our room!
· The entire resort has plumbing problems,
· More false advertising on website from Q&A section: Website states, ““IS THERE SNORKELING AND SWIMMING IN FRONT OF THE RESORT? Yes. Swimming is good for children and adults alike in front of the resort. The ocean floor is a mixture of soft sand and eel grass. We recommend that guests kayak out on one of our complimentary Ocean kayaks (about 10 minutes) to snorkel. The water depth is 3' - 6' and once you've experienced the fish and coral on the second largest barrier reef in the world, you probably won't want to snorkel right in front of the resort.” You cannot swim at their beach because the sea grass is dangerous. The staff was sure to make us aware of this. My husband is in very good shape and it took him over 20 minutes to kayak to the reef.
· False advertising on the website: “The artificial reef at Journey's End is about complete. We are actually adding two section of reef; one between the rock jetty on the north end of the property and the other between our main pier and the dive shop dock (area pictured). Within about 12 hours of putting down the first bits of rock and material we started getting a congregation of small fishes and other creatures moving in. It won't be long until we have a bona fide snorkeling area for the guests. “ This artificial reef is made of old tires and garbage. I asked the staff if we could snorkel there and they said no. They told me the fake reef was built to protect the beach from sand erosion, not so people could snorkel in front of the resort. Once again they emphasized that the sea grass is dangerous and we should NOT snorkel in front of the resort.
· False advertising: Website states ““Room Service - Room service is available upon request.” There are no phones in the room so you cannot order room service.
Although Journey’s End was terrible, we did have a wonderful time in Belize and we do intend to return to Ambergris Caye!
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Nice place but better diving elsewhere
By: Anonymous from New York City
Date of Visit: March 2003
We actually just returned from Journey's End in March 2004, not 2003, but this year wasn't an option above. The resort is nicely situated between the ocean and a mangrove lagoon. However, the constant trade winds from the east made it uncomfortable to sit on the beach at times. The ocean is protected by the barrier reef and the water is full of seagrass (and enormous amounts of trash once you walk along the beach off the property) and isn't too appealing to swim in. The seas were too rough outside the reef to allow for diving five out of our seven day stay. From what I hear, fishermen had the same problem. It was a little inconvenient to get to town, which is why we purchased the meal plan. However, seven days at the same restaurant can get boring. Breakfast and lunches were good. Dinners ranged from just edible to good, not excellent. Shrimps Ambergris was probably the best dinner choice. Although it was winter time, the resort was only about 35-40% full and the pool bar was not in service, which was a little disappointing. We had an ocean front cabana, which was small but nice; a few too many ants visiting us. I would recommend Bonaire over Ambergris Caye for diving any day. In Bonaire, it is easier to dive, the water is calmer and you have more shore dive sites that you could possibly visit in a week's stay (there is no shore diving on Ambergris). If I were to re-visit Belize, I would probably stay at a dedicated dive resort such as Lighthouse Reef on its own separate atoll or would stay closer to San Pedro town (walking distance) on Ambergris Caye or go to different part of the country altogether, such as Placencia.
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