by Wiser Now on Mon Mar 10, 2003 10:27 am
USE CAUTION: El Dorado Royale Overbooking Problem
Let me start by saying the El Dorado is a beautiful, secluded, romantic property. It would be a perfect place for a romantic getaway, anniversary or Honeymoon BUT... and that's a BIG BUT. My husband and I just returned from our Honeymoon which we booked at the El Dorado Royale 4 months before our trip. When we arrived in Cancun we were met at the airport and told that the El Dorado Royale had been overbooked and we would be going to another resort. How could a resort be overbooked when you book your accomodation 4 months prior? It took 3 days to get a response from the El Dorado management and to actually check in there. The Honeymoon package they advertise on their web site? Don't count on it - we were told it was not available. I have travelled to the Dominican Republic, Bahamas and Mexico to varying levels of resorts and have never experienced anything like this. Would I return to the area - yes. Never to the El Dorado Royale. Try the Barcelo Maya, Bahia Principe or Iberostar Paraiso - at least you'll get your booking.