I think that one good thing to do would
be to expose these people on TV so o-ther people won't be victims of this scam. I am planing to contact diffe-rent media to try to get them to ad-vise other people not to get involved
in this kind of a scam.

I WANT TO LET EVERYBODY KNOW THAT I DID HAVE SOME PROBLEMS WITH SUMMERBAY BUT WITH THE HELP OF ONE REALLY HELPFUL SALES REP NAMED BRYAN C. I WAS ABLE TO GET MONEY BACK.IT TOOK AWHILE BUT I GOT BACK EVERY PENNY THANKS TO BRYAN. I ALSO WAS GIVEN THE VACATION PACKAGE FOR FREE FOR ALL THE TROUBLE I HAD GETTING MY MONEY. I AM LOOKING FORWARD TO MY VACATION AND HOPE TO HAVE A LOT OF NICE THINGS TO SAY ABOUT SUMMERBAY. IF EVERYTHING GOES GOOD I HOPE TO PURCHASE VACATIONS IN THE FUTURE FROM SUMMERBAY. I WILL LET YOU KNOW HOW THING WENT. WISH ME LUCK!!!!

Donna:

I have an extensive package set up for a vacation with "Summerbay Resorts", and now I'm having trouble checking on reservations via. the www.beginmyvacation.com link. Please tell me I still have a paid vacation out there somewhere. No on is answering the 800 line either. I have paid for room upgrades, Disney World tickets, cruise associated fees, etc.

Recently purchased a package with summerbay and the only problem I've had is a bit of a language barrier(broad scottish!)Any problems i've have been dealt with, no problem. Finding this message board freaked me out a bit but donna has reassured me!!Lookin forward to it and hope others get what they paid for or thier money back!!!!

I am soooo NOT happy to have seen this site!!! I too am beginning to feel suckered into a vacation by SummerBay. I have never heard of them before and against my better judgement, I paid for a vacation. I tried calling numerous times and could not get through the line. I had concerns about the vacation because it was different from what I was expecting. There were no reps answering the 800# either.
Suprisingly, a rep named Melissa, called me at home, left a message stating they tried to contact me 4x's to check on my feelings about the vacation. They never called me, that call was the first call!! When I called back, I finally got through, it was in the evening after 7 PM EST.. I told her my concerns. She's supposed to check and call me back by today. So far, I haven't heard from her.
I was just about to show a girlfried my package and I was telling her I feel like there's a scam going on. When I typed in Beginmyvacation, this site came up along with other sites!!!
I think I want a refund!!!!!

I have purchased a summerbay Orlando vacation . Is this part of the fraud you are dealing with?

Please someone let me know something, about this. Is this a scam or not?
I feel really betrayed and lied to.

Hi, I just bought a few of these packages yesterday, and I think it's okay.

I managed to call the Sales Reps about 5 times today, and each one confirmed that I've got the correct holiday packages. I'm based in the UK, so I got through to the 0800 number.

The website link also works for me, and I don't think it's a scam.

The only thing to remember is that these guys are trying to sell Timeshares. Under no circumstances should you agree to buying a £30,000 timeshare! Personally, I think Timeshares are difficult to sell once you buy it.

However, for the price I paid for 5days Orlando, 3 days Daytona beach, x2 50th Anniversary Disney tickets, 4 days in the Bahamas, 5 days Cancun mexico, and x2 3day weekend breaks in the UK...I think it was pretty worth it.

Yes, I am talking about the Orlando, Daytona and Bahamas trip.
No one ever called me back. I am totally disgusted.. and the cust svc rep I spoke to last week was very nasty to me.

If anyone out there has actually been on one of these holiday packages please would they reply to this message before i drag my whole family on a wild goose chase.Are there any satisfied customers.

http://www.orlando.bbb.org/newsearch2.a ... 3001008247

I don't know if this helps. My wife and I were talking with someone today. Please, someone who has actually went on a vacation on them, post a reply. Everyone just be aware, this is a company that sells timeshares not vacations.

I purchased this vacation package a few months ago How do I get my money back?

We recently purchased this dream come true vacation and now I can't believe all the people that have been scammed I to have not been able to reach anyone and they took more money than we told them they could. They left us in a negative balance and are bills are bouncing at the bank now we are expecting to have all of our utilities shut off because those checks will not be good. Please help us try to get our money back some how we could not even afford to give them what we originally agreed. And then they halped themselves to the rest of our bank account.

i am having problems trying to get confirmation of a recent booking with summer bay. is there any one who can help me in getting details of my booking.

They did my sister wrong she drove 16 hours just to get there and they had no room for her.And had her go stay at some ant infeasted crap.Please inform me on how you was able to get a refund.Because they act like what they done to her was nothing and they really didint care that the ruined her family vacation.

I'm not sure if this is getting to ypu to late I hope not.But you can cotact them at there main number at 18006546102 or 3522421100 ext 7417 and the coordinator Mary Matthews is very helpful and good with returning phone calls. Hope this helps

Could you please give me the number or email of the sales person that helped you I have also purchased this from website popup

Anonymous wrote:Could you please give me the number or email of the sales person that helped you I have also purchased this from website popup

I hope this all works out. I want to talk to people who went . however only people who are worried are on here.

I've recieved information from summerbay that I have won a wonderfull trip. After an international call from South-Africa to America for 20 minutes, and after alot of brainwashing, they asked for my credit card number, because without this number they told me, it would not be possible to recieve my prize. I told them I'm 21 and don't have a credit card in my posession, so they told me sorry, in that case they can't help me. Know I ask, why do they need your credit card number if you allready won the prize?

The people called themself, Charles Richardson and Ashley. Everything seems real, they even take you to websites to see your prize, BUT people beware this is a scam, REMEMBER if they have your credit card number they can do anything woth that! PLEASE don't be fooled by this people!!!!

[quote="Nicklee"]Hi, I just bought a few of these packages yesterday,

Did you end up getting your holiday and what did you think of it or was it a scam?

Margarita Cisne wrote:I think that one good thing to do would
be to expose these people on TV so o-ther people won't be victims of this scam. I am planing to contact diffe-rent media to try to get them to ad-vise other people not to get involved
in this kind of a scam.

don't do it they just took 900 dollas out of your account SCAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM

Hi.

My Mom also won a holiday package through a website pop-up. When she proudly told me what she did (for me and my kids) I had to disappoint her and tell her to cancel the trip.

And you know what?

It wasn't a problem! She explained everything to the customer care representative, and he gave her a cancellation number and everything. However, she did cancel within the 7 day cancellation period, which you are entitled to. But even so, everything went smooth.

When I read up on the scam reports, I thought I'd check to see whether they had kept their word, and yes, the money had been 'technically refunded' because they never took it out of the account in lieu of the 7 days cancellation period.

The people I talked to were nothing but helpfull, and up 'till now no money has been taken out of the account.

What might be a big problem with many people is the fact that they might not be aware of Summerbay Resorts being a time-share facility. That means that people who take their holidays with them also have to listen to their sales talks, which are each 90 minutes long. And if you aren't aware of that, you might get irritated.

But despite all the negative reports I can honestly say that the people talking to me were very courteous and understanding. Maybe it's all in the attitude?

i was surfin thru d net & suddenly this ad pops up sayin dat am d 1 millionth visitor...n dat i'd get [glow=red]a free bahamas cruise n stay at summer bay resorts for 4 along with $2100[/glow]!!!i calld d # they had given...n gave d confrmtn #...i asked d guy on d othr line 2 mail me d details but he kept on talkin nonsense...good thing i disconnected sooner...coz it didn't feel rite....later i read about dis "scam" thing... why mislead ppl!!!

In reply to the guy who got his money back..you did well. I tried to cancel the next day and TRUPESH PATELL the pushy sales consultant plainly refused. He did reduce the amount but the renegged on the full amount saying he had exceeded his authority. we resloved a sammler reduction. They are toatl rip off pushy sales reps!!!

I just obtained a refund form the scammers after much persistence:

I had to contact the department of agriculture and consumer affairs, florida and actionan on-line complaint (Debra J, Lightfoot was the officer who assisted): I copied all correspondence from Summerbay (They are very good at not providing addressess) using an address from the U.K. "Guardian" newspaper of March 5th 2006 which profiles the slugs who run the sleazy outfit:
The prize in my case mysteriously morphed into an "invitation to view investment property": may the anti-scam websites should list the aliases used by the scammers and try to profile them for future litigation: remember these people talk at length on the phone and "spin " pseudo" stories to suck you in: I am happy to relay this info to interested parties or legimate authorities but not in an open webforum.
Don't waste your time on the phone, while on the other end they prentend to speak to their "legal department", you will not get satisfaction: in fact I think they rely on your frustration at hanging up. The dates on the airmails sent me were were dodgy and the 7 day cooling off period does not comply with Florida law which states consumers have 30days from the date of transaction (usually when the money clears your bank.) to claim their money back provided they have received no service or goods.
My HOW TO" suggestions are

1. ACT , don't sit and fret: you'll only get a refund if you are PERSISTENT ( Remember the "little Red Hen"). Write a full account of events in chronological order, try to recall all things said and offered and the circumstances of the phone call: record names used by caller voice quality, background noise etc, terms of address, peculiaries of speech, accent etc

2.Scan/ copy all relevant documents including transactions letters received

3. Include data useful from other sites and give sources as evidence trail for others. I would point out that the documents used by the Scammers very transparent inks designed NOT to be easily copied. There are few clear legal addresses in the their correspondence and there is no complaints process outlined: (Legitimate businesses comply and co-operate with the law and DO have these in easy to find locations: you should not have to spend hours trawling the internet!!)

4 I copied all correspondence from Summerbay (They are very good at not providing addressess) Use the address from the U.K. "Guardian" newspaper of March 5th 2006 which profiles the slugs who run the sleazy outfit. you can check the bona fides by doing a search independently.
search Boakes.com and see further accounts from other scamees: I got my best break from this site reading responses and HOW to advice.

5. Google search for the Department of agriculture and Consumer affairs website and either complete the online form or attach and forward your particulars , they WILL confirm with a follow-up email, but give them ALL useful information.
6.My advice NEVER BELIEVE ANY "prize" won by phone: WARN OTHERS, LOUD AND OFTEN (despite the obvious personal embarassment)

7. Tell your local consumer affairs: these scams are the darkside of globalisation and easy communication. I kept all e-mail communication and contacted my local consumer affairs people: there are investigations under way in several Australian states and one State minister has issued a warning statement about the firm.

8. Contact the U.S. Federal Postal & Communications (Onforward any offending phone details )(maybe you phone system captured their number: these are traceable: that's waht Eliot Ness used!! ) THERE ARE GROUNDS FOR ACTION UNDER U.S. phone & communication F.C.C for phone fraud as wellas consumer action for crank and unsolicited calls.

9. Change your Password to your credit card, or change the card and review your withdrawal limits. Liase with your bank &/ or credit facility on how to avoid this sort of thing happening: ask them to post the details on their site and to investigate the claims/ issues.
10. GO TO IT AND GOOD LUCK
Drew[color=darkblue] [/color]

I have just been through the same dramas as a few of you. Got the pop up on the web, called the number and booked the holiday. Next day told the missus and have been in trouble since. Called the same number the next day to cancel and was told to call customer service. So I did to only find the number was not connected. On numerious calls back and been given different numbers that also did not work I called the international opperator. Long story short make sure you have the right country code for there number also remember the time difference try calling in there buisness hours (i got through with not much drama at 3 in the morning my time. They cancelled my holiday so they say and will give my money back. That was 3 days ago. At least I got through and will continue to chase them up. Wish me luck.

I just went through a 20 minute call where they tried to extract my card number from me. The more I hedged the more they 'added' to my 'free' package and the lower the price went. It started at 498.00 for two plus 2 free people and ended at 299.00 for the same with multiple vacations thrown in and a 3 year time frame. When I said no I had to have documentation first period, he hung up on me. Don't do it it is a scam only.

Wife got a "pop up" and purchased. I was extremely concerned, as we tried to get a rep and we were disconnected on a telephone call. We finally got through and they gave us 5 more vacation packages for our trouble. We went to Orlando in February and had a blast. We had so much fun we bought a timeshare and it looks like a pretty good deal so far. We are both in our late 40's and professionals. We normally would have never dealt with any company after being contacted though a "pop up' but we are glad we did. WWe dealt with Summer Bay in Orlando. Good Luck to all.

can anyone give me any info on a pop up i replied to.i was looking at a rate my hotel web site when i got a pop up telling me i had won a three thousand dollar vacation in florida blah blah blah i rang and after a twenty minute waffle from melissa i was transferred to scott who said i had to pay 521 euro i didnt have visa card to give him told him i had laser he said that i could get 3 v credit and call him back tomorrow with details all the while my three kids are listening to me and getting all excited because we have never been away i just have a feeling that this is a scam can anyone let me know because i would really love to think that i could give my kids the holiday they say i can have for that money,although i dont have it i would borrow it to make that dream a reality any advice would be really apppreciated

I bought a package for 249.00us$ over a year ago and have only used a 3 day/2 night stay in SanAntonio, TX, they no longer have this destination on their list of cities. We were put in a Ramada Limited hotel for 2 nights and had to attend a 90 vacation ownership presentation on the 2 nd day. The hotel cost us $15 a night for the taxes so I feel we got an okay deal. I haven't used any of the other vacations yet, but will probably use the Ft. Lauderdale one soon. I have never had a problem getting through, just long wait times to get a rep on the phone. I would not repurchase if I had the choice, but I will try to use it to get my money's worth since I already bought it over a year ago.Good Luck!

This is specifically to Mike (Newbie) I purchased the package back in March and have yet to use any of the vacations. I am thinking about going to Orlando in January and after seeing all these postings I have mixed feelings about Summer Bay. I knwo its too late for me to cancel so I was thinking why not get some of my monies worth. PLEASE give me more details about your Orlando trip!!! Thanks

Orlando is a magical vacation destination where there is plenty to do for anyone and everyone. I have visited many cities in many countries due to our passion for travelling. I fell in Love with Orlando on my first visit. There is a link may help www.coolorlandovacation.com. It features the latest Orlando Vacation News, Special offers/ Packages, Insider tips and Promotions that would save you time and money while planning your Cool Orlando Vacation.

I was nervous about the Summerbay vacation being a fraud too. And honestly, ALL BUSINESSES ARE FRAUDS to an extent.

With Summerbay, I've used their services to stay in Cancun. The trip was great.

I think the problem that many people have with companies like these is that the companies word things so well that we miss the "fine print" and we are not aware of the additional costs for various other things.

Just be clear on what you want and make sure you know exactly how much it will be.

Summer Bay Resorts was founded in 1987. Summer Bay Resort is owned by Joe H. Scott. The company operates resorts in Orlando, Las Vegas, Gatlinburg, and Missouri. The company claims to provide family oriented vacation atmosphere for timeshare owners. The properties of Summer Bay Resorts include hotel facilities, villas, condos, and vacation homes. The company operates Orlando Resort, which is located on a lake nearby Walt Disney World; Las Vegas Resort with numerous twenty four hours a day, seven days a week casinos; Gatlinburg Resort with cozy accommodations; and Missouri Tradition Inn. Senior rates airfares

Summerbay is a timeshare company. I own timeshare with them and have also bought into the vacation plan. I too kept saying no and more and more got added until I broke down and said yes. I will have to listen to a timeshare presentation. And I don't need any more since I already have two, which I pointed out to them. Anyway I was a little surprised when I found out I had to pay another 15 dollars a night for the room. But they were right, it was in the paper work. Just complain and they will give you something else. The phone # to reach them for reservations is 1-888-782-9847. Don't worry, you will get your vacation, but check your paper work. There may be a few more little charges. Still, all in all not a bad price .

I've been trying to make honeymoon plans and thought i had found the perfect solution. Today, after talking to a sales rep on the phone, i agreed to the Summer Bay Orlando, Daytona, Bahamas package in addition to 5 days and 4 nights at the Park Royal in Cancun and an all inclusive trip in Costa Rica, in addition to a years travel insurance all for $1473. The sales technique was high pressure and time sensitive, but i had three years to use it all and so wasn't bothered about buying a little more than i needed, considering it all still came in way under any other quotes i could find. Yes, it clearly was not a real "prize" and i didnt expect to get something for nothing. However, after reading the reviews on this site and others (Though I have seen numerous very positive reviews too) and seeing that Summer Bay has an F rating with the Better Business Bureau I decided I really just didn't want to take the risk for the sake of a possible bargain and decided to cancel.
I used the customer care number they gave me during the initial sales call 18662803120 (I don't think it matches the one on their website greatvacationsnow.com. I called after their usual work hours but still got through pretty quick to "Chip" in quality assurance who was polite and cancelled the purchase for me without any grief. He did try to reassure me, and explained the situation behind the better business bureau rating, he also offered the Orlando trip on its own for $90 so i could try them out, first. It was actually a tempting offer, (like the original one) but I didn't want to commit to anything again at the moment, so I passed. Given the reviews i've read, i'll be watching closely to make sure it isn't charged to my credit card. My success may be due to the fact that i cancelled on the same day as the purchase, well within the seven day limit. But I cant complain.
I recommend anyone making a purchase on line or by phone use a credit card number, rather than a debit card. if they do turn out to be thieves the worst they can do is max out your card, which offers some protections usually, a debit card gives them access to your bank account.
Chip mentioned that Summer Bay had up till a few months ago held a B rating with the Better Business Bureau, but that a false report with them claiming that Summer Bay was in litigation in Missouri for ignoring no-call lists had caused the F rating, and they hadnt been able to get the better business bureau to fix it yet. I've seen that litigation in missouri is in fact on the better business bureau report for Summer Bay, but cant comment on whether its accurate or not. It does seem like they get an abnormally high number of complaints with the better business bureau though most seem to be resolved to the complainants satisfaction. I'd just rather pay more or go somewhere less exotic than risk the hassle. Hopefully the customer care number i gave above will help some of you.

I recently purchased a vacation package from Summer Bay in November 2009. At first the salesman was very pushy, the price for the package was $598, I explained to him, I could not afford that price at the time, so he dropped the price to $298. I agreed and ask them to wait 2 weeks before they charged my card. They agreed and abided by that request. The only reason I bought this package was because we were looking into going to Orlando, but my package also includes Daytona, Bahamas, and 3-3day 2 night packages to any U.S. resort. A week later, I found an Orlando vacation for $120, so I called to cancel my package with Summer Bay. Once I spoke to a supervisor, he agreed to keep all of the vacations in my package and to match the price I found for the other Orlando vacation. So, I bought a total of 6 vacations for $198. I have stayed with Summer Bay in the past, and I have never had the first problem with them or their services. When you buy a package with them, you are notified that you must attend a 90 minute presentation. Most of the hotels do require a deposit, generally $50-$100 for incidentals, but this is at almost every hotel. And with some of the destinations through Summer Bay, you can even upgrade and stay in a timeshare unit. There are so many people downing Summer Bay, but have any of them actually stayed with Summer Bay? Please, take the opportunity and try one of your vacations before you go scamming them.

I bought a Sumerbay Vaction package and I was surprised when I actually went to the Bahammas and had a great time. I also went to Orlando and I loved the three bedroom home that where we stayed for four nights. It had a indoor pool and we were given free tickets to Disney and I had a wonderful time. I bought a second package and I have not had the time to use it . I hope that what you guys re saying is not true. If yo do not mind listning to a 90 minute sales pitch trying to sell you a timeshare you can have a good time.