worse resort weve ever been too from no tv to not enough utensils to eat watched people eatting macaroni salad with fingers cause they couldnt supply enough utensils to cold food ever eat a baked potato and beef cold not inviting to bad service to not getting the room we requested from the first day and Im not alone some people didnt have running water in their room for days and all the resorts wed been too this was the worse of the worse the only good thnig came out of it was we could leave it to hit the town .and whats with the all inclusive when they had good liquor of bar shelves but we couldnt get any only for VIP whats up with the all inclusive isnt that what it is for all were all the same , there .....a group of us observed them watering down the liqour and having good bottles of wine and filling them back up with the cheap kind the staff didnt seem to care that we watched this .those who say it was great place must not have ever gone to a real resort ........

I have to agree somewhat with Carla, although we did not have the trouble with the utensils. Our group of 14 stayed for seven days and by the third or fourth day the club seemed to run out of the liquor we wanted. I would suggest that if you want a drink made with Kahlua, don't go to the Reef Club because they were always running our(Funny, I thought Kahlua was made in Mexico). Another big problem that I have with the place is that on the last day before we left for the airport, I stopped by the gift shop and bought a few more souviniers and left my reading glasses on the counter. I realized when we were waiting for our plane and I tried to call the hotel, but that was an unsuccessful task. When we got home I called the hotel and talked to a young lady and she said that yes they found my glasses and took all of my info down and not to worry, that I would get them back. Hmmmmmm, after countless calls, emails and 2 months, still no glasses. Well, I hope someone is getting good use of them! I would recommend staying at either Playa del Carmen or Cancun for anyone who wishes to go to Mexico