Here is the most recent response to Sandals' offer to provide one future night's stay...

Mr. Kelley,

I wanted to make one final attempt at resolving our current disagreement. Perhaps it will aide to have a summary of all of Sandals' errors:

The 800-number instructed us to put any area request in the request
field of the booking form. This was done.
The booking form clearly states a Sandals representative will contact
you promptly.
The next contact after making this request was the receipt of an invoice.
We traveled for four days on six first-class flights to arrive at the
resort.
After we were taken to room 507, we provided the front desk staff with a copy of our booking receipt with our clear request of map code 11.
We were taken to room 24 as requested at booking.
The concierge then attempted to collect nearly another 100% of our original booking charge to be housed at map code 11.
When we refused to pay $7,000-plus total, we were taken back to room 507.
You then stated that we preferred the initial room given and fully
failed to mention to American Express that in truth, we preferred room 24, but refused to pay double for it.

This brings me to my next point. You have claimed that the room assignments are based on availability and that our request could not be accommodated. Why then, Mr. Kelley, could our request be accommodated if we opted to be gouged into paying another several thousand dollars? Room 24 was clearly available by your own admission. Why does Sandals' website list map code 11 in our room
price category, but fail to place people in vacant rooms there? The ONLY
reason we choose this particular category of room was because it listed the availability of the bluff area. The website listed room 24, room 24 was
available, and the staff refused to provide this room without substantial
additional payment.

You then acknowledge that due to additional errors, additional couples were booked into the room that we occupied. As a result, you've offered a one-night stay for our troubles. Do you honestly expect anybody to be appreciative of this offer? Should I spend another $5,000 to travel to St. Lucia and stay at a location that has previously had zero regard for requests, failed to respond as clearly promised on their website, and then tried toextort money from me?

Additionally, you state that we did, in fact, fulfill the remainder of our
stay. This is because we had no other alternative as all attempts to change our return flights were unsuccessful. In fact, for the bulk of the time since we made the reservation, my wife and I were on different flights into St. Lucia and I was waitlisted on the flight I ultimately arrived on. We had no choice but to remain on our confirmed departure flight. We were so appalled at our treatment by Sandals' that we spent a considerable amount of time away from the resort and I cancelled all of my dive trips.

Lastly, a cut-and-paste from your website states, It'll be love at first
sight the moment you enter your luxurious guest room. Where colorful island décor, sophisticated amenities, and beds as soft as a lover's touch create an ambiance that's comfortable and seductively inviting. I'm sure you'll agree that it extremely hot in St. Lucia in July. Are you aware that there is no window in the bathroom wall opening? Rather, it's just some screen inserted into about a six square foot hole in the concrete. On the other end of the room, there is an even larger opening in the wall that just has some loosely-fitting wood slats. In other words, the room is open with no way to prevent airflow on both ends. What part of "luxurious", "sophisticated", or "seductively inviting" is spending a week in a room that you can't adequately air-condition because of openings on both ends in the south Caribbean in the middle of summer? For a northerner, spending a week-long honeymoon uncomfortably drenched with sweat is not luxurious, sophisticated, or inviting.

Your resort left a lot to be desired and a future stay at your resort is
unlikely. As a result, I respectfully reject your compensation offer of one
night?s future stay. Again, this is not meant to be threatening, but I feel
that other vacationers or honeymooners deserve to be made aware of how prior guests have been treated. I'm the first to admit that everybody makes mistakes. What differentiates companies is how they rectify these mistakes. A simple Google.com search for "Sandals AND Forum" results in several prospective travelers asking for actual experiences at your resort. One that I found quite informing is www.caribbeanmag.com. Our current incident has been posted and the responses from prospective travelers asking me for details is overwhelming! You should hear people's opinion of your "offer". Since I'm merely stating facts that you and I both agree on, I'll continue to post any updates or responses from you.

Wow! I've heard some rumblings about guys being unhappy about a stay, but I think this one takes it! Can you post some of the other replies? Why won't Sandals do anything about it?

Can you sue them? Why won't your credit card company just charge them back? That's BS!