The following are details about what happened on our stay at Reef Club Cozumel from 1-17-04 to 1-24-04.
My wife and I took the trip booked thru funjet vacations. We traveled with my brother in law and his Wife and their 2 children. These are our experiences at this resort. We spoke with several other guests and have collected a few e mail addresses and plan on taking action against the Resort at the corporate level. We will also provide this information to Apple Vacations and Funjet. Hopefully this will help others to make an educated decision on where to NOT stay in Cozumel.

We arrived and asked for 2 rooms that were next to each other. This could not be done. Then we asked for rooms that were at least close together. We were told that this also could not be done. When we arrived the hotel was 40% booked so I can't see why this was impossible. The staff at the resort has a general "I don't care" attitude. There were no salt or pepper shakers available anywhere in one of the restaurants, we were told that we would have to go across to the other restaurant and get salt if we wanted it.
There were never enough chairs in the beach grill area to sit down. We had to take chairs from the restaurant across the resort if we wanted to sit down. When we asked a staff member for chairs, he said "one minute" and that was the last we saw of him. This was the norm throughout the entire trip. Staff members were asked for essential items and told us that they would take care of it and never returned.
No cream for the coffee, there was never any creamer available for the coffee. Also no spoons were to be found anywhere at the resort. When you asked for one you were told, "sorry senior, we no have". We stopped tipping the staff after the third day because tipping didn't provide better service. So what's the point? We bought 150.00 in singles for tipping and came back with most of it.
My wife saw a staff member that was picking up trash trying to kill a kitten by slitting it's throat with a sharp piece of glass. A woman saw this and started beating the man with her shopping bag. He laughed and finally stopped. This was reported to the staff manager and we were told that the matter would be taken care of. 2 hours later the same man was still working, cleaning up the grounds. No pop is available in the morning anywhere at the resort. If you ask a staff member, they TELL you they will get you some, but never return.
We made reservations at the Italian Restaurant for 6 people. When we went in for dinner, we were seated inside. I asked for an ash tray and was told that the inside was no smoking. We were never asked when we made the reservations about smoking or non smoking and it isn't posted anywhere. We told the Head waiter and he told me that it was not his problem and that I should contact guest relations.

In general, the staff doesn't care, the food is lukewarm at best, the pools are cold (75*). All of this was discussed with management and I will give their e mail addresses at the end. Hope you don't pick this resort.

Pete

I did enjoy my stay at the reef club in isla cozumel the people are friendly, in fact I have plans to return at least once every year. I am going to be graduating with 4 years of spainsh and I am hopeing the reef club will allow me to come work there with the rest of the activities group. While I stayed in mexico at this specific resort I met a man that was with the activites staff known as george or more commonly called "banana". he is one of the large amount of people that mad my stay absolutly perfect! I have a request, If there is anyone that knows the name of the song that was played everytime the activites staff did their club dance, please answer my request, thanks a bunch..looking forward to next year!

I totally agree with Pete the staff is rude and makes you feel unwanted and we will never go there again. I highly recommend staying somewhere else!!!!