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Porto Real Resort & Spa

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3.3 (4)
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Island / Destination

Island: Destination

Address Location

Country
Mexico
Address
Constituyentes No. 1

Contact Info of Business

Email
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Phone Number
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Accommodations

Hotel Class
No. of Rooms
269
Minimum stay
1 Night
Children under this age stay free.
0
Hotel Amenities Description
Accomodations206 Deluxe stylish junior suites.All rooms have private terraces.Two doubles or one king size beds.Handcrafted colonial style furniture.In room safety deposit box.Minibar with soft drinks, bottled water and beer.Direct dial telephone and voice mail.Ocean view upgrade available.Full length mirror.Large roman style bathrooms with shower, hairdryer and vanity mirror.27-inch cable television.Air conditioning with individual climate control.FM/AM alarm clockElectronic key cards61 St'ndar RoomsTwo doubles or one king size beds.Handcrafted colonial style furniture.In room safety deposit boxMinibarDirect dial telephone and voice mail.Cable TvAir conditioning with individual climate control.FM /AM alarm clockHairdryer and vanity mirrorHallway sharing terrace chair loungesElectronic cardFan3 Ocean View Master SuitesIncluiding all of the st'ndar room features plus:Separate Ocean View BedroomLiving AreaTerracesFacilitiesLong white sandy beachBeach palapasBeach towels & lounge chairs at pool and beachGiant freshwater poolPool in-water lounge chairs.Oki Kid's Club & playground with supervised activities from 9:00 a.m. to 6:00 p.m. (4-12 years).2 Elevators3 floor buildingTennis courts day and night time.Real Paradise SpaFully equipped gymComplete watersport center (non-motorized).Social activities daily for adults & childrenHandcrafts school.Aerobics & AquaerobicsBaby-sitting servicesLaundry & dry cleaning serviceRoom service (7:00 a.m. ' 11:00 p.m.)Doctor on premiseComputerized video, tour desk with multimediaCar rentalParking lotFront desk 24 hoursLarge gift & tobacco shopSPA FacilitiesStar Hot JacuzziMassagesAromatherapySaunaCold plunge

Beaches and Pools

Is there a pool on-site?
Porto Real - Playa del Carmen, is a superbly located 5 star resort just a few walking minutes from the charming town of Playa del Carmen. Only 30 minutes from Cancun and 45 minute boat ride from Cozumel, this new all inclusive resort is architecturally reminiscent of Mexico's finest haciendas. It is set upon the longest stretch of beach amid hush verdant gardens in a truly enchanting atmosphere. The Porto Real The Porto Real is set upon the longest stretch of beach amid lush verdant gardens in an exciting & enchanting atmosphere. Porto Real Resort & Suites forms part of the Real Family, comprised of Laguna Real, the brand new Gran Caribe Real Resort & Spa, and Costa Real Hotel & Suites (all in Cancun). Pay one enjoy all.
Accomodations206 Deluxe stylish junior suites.All rooms have private terraces.Two doubles or one king size beds.Handcrafted colonial style furniture.In room safety deposit box.Minibar with soft drinks, bottled water and beer.Direct dial telephone and voice mail.Ocean view upgrade available.Full length mirror.Large roman style bathrooms with shower, hairdryer and vanity mirror.27-inch cable television.Air conditioning with individual climate control.FM/AM alarm clockElectronic key cards61 St'ndar RoomsTwo doubles or one king size beds.Handcrafted colonial style furniture.In room safety deposit boxMinibarDirect dial telephone and voice mail.Cable TvAir conditioning with individual climate control.FM /AM alarm clockHairdryer and vanity mirrorHallway sharing terrace chair loungesElectronic cardFan3 Ocean View Master SuitesIncluiding all of the st'ndar room features plus:Separate Ocean View BedroomLiving AreaTerracesFacilitiesLong white sandy beachBeach palapasBeach towels & lounge chairs at pool and beachGiant freshwater poolPool in-water lounge chairs.Oki Kid's Club & playground with supervised activities from 9:00 a.m. to 6:00 p.m. (4-12 years).2 Elevators3 floor buildingTennis courts day and night time.Real Paradise SpaFully equipped gymComplete watersport center (non-motorized).Social activities daily for adults & childrenHandcrafts school.Aerobics & AquaerobicsBaby-sitting servicesLaundry & dry cleaning serviceRoom service (7:00 a.m. ' 11:00 p.m.)Doctor on premiseComputerized video, tour desk with multimediaCar rentalParking lotFront desk 24 hoursLarge gift & tobacco shopSPA FacilitiesStar Hot JacuzziMassagesAromatherapySaunaCold plunge

User reviews

4 reviews

5 stars
 
(0)
4 stars
 
(2)
3 stars
 
(1)
2 stars
 
(0)
1 star
 
(1)
Overall rating 
 
3.3
Customer Service 
 
3.5  (4)
Location 
 
3.5  (4)
Value for Price 
 
2.8  (4)
Quality of Beaches & Pools 
 
2.3  (4)
Cleanliness of Property 
 
3.9  (4)
Room Comfort 
 
3.6  (4)
Courtesy & Hospitality of Staff 
 
3.5  (4)
Quality of Property 
 
3.6  (4)
Food/Dining Experience 
 
3.1  (4)
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Overall rating 
 
3.0
Customer Service 
 
4.0
Location 
 
4.0
Value for Price 
 
1.5
Quality of Beaches & Pools 
 
0.5
Cleanliness of Property 
 
3.5
Room Comfort 
 
3.5
Courtesy & Hospitality of Staff 
 
4.0
Quality of Property 
 
3.5
Food/Dining Experience 
 
2.5

disappointment

The beaches were awful. We have stayed in Playa del Carmen before and never saw dead fish on the beach with fishermen's boats littering the beach area. It was hard to navigate around the boats to get into the water. Food selection was mediocre and not a lot of variety. When sending letters to the facility, none were ever answered. This is the second time I have posted a review and it has yet to make this page. Which leads me to believe you do not want people to have a very diverse opinion of your facility. It was nice to be close to town but I would take something further out like we did the last time because Viva Azteca had a much nicer beach area and better variety of food. And the timeshare people were relentless. They make you get ugly with them just to leave you alone. My idea of a vacation is no hassle and this part of going to a resort is just a nuisance and very distracting.

Travel Details

Date of stay
March 11, 2014
Where are you from (city, state)?
GA

Hotel Review Questions

Would you stay here again or recommend this to friends?
No
In your opinion, how would you classify the "style" of this property?
Your Star Rating
2 Star Hotel
Was this review helpful to you? 
Overall rating 
 
4.4
Customer Service 
 
4.5
Location 
 
4.5
Value for Price 
 
5.0
Quality of Beaches & Pools 
 
4.0
Cleanliness of Property 
 
4.5
Room Comfort 
 
4.5
Courtesy & Hospitality of Staff 
 
4.5
Quality of Property 
 
4.5
Food/Dining Experience 
 
3.5

Returning in September 2003

We spent 3 nights at the Gran Porto the first week of September. Most of the storms that came thru stayed inland. The water clarity off the beach at the hotel is poor but walk just North of the hotel and find the best beach in Playa. Walk two blocks West and you are on 5th ave, the main shopping district, which runs all the way to the ferry dock. The staff were friendly and helpful (this comes from someone who spent his younger years working in the tourism industry).
If you plan on shopping, do so in the morning as there is not much of a cooling breeze in town.
We are splitting our vacation this year between Cancun and Playa, but will be spending 4 nights at the Gran Porto!

Travel Details

Date of stay
May 10, 2013
Where are you from (city, state)?
Springfield, Missouri USA

Hotel Review Questions

Would you stay here again or recommend this to friends?
Yes
In your opinion, how would you classify the "style" of this property?
Your Star Rating
4 Star Hotel
Was this review helpful to you? 
Overall rating 
 
4.5
Customer Service 
 
4.5
Location 
 
4.5
Value for Price 
 
4.0
Quality of Beaches & Pools 
 
4.0
Cleanliness of Property 
 
5.0
Room Comfort 
 
4.5
Courtesy & Hospitality of Staff 
 
4.5
Quality of Property 
 
4.5
Food/Dining Experience 
 
4.5

Relaxed

Despite the variety of reviews I found Porto Real to be fantastic. The service, cleanliness and food were great. The Timeshare folks are an annoyance. I was hit with timeshare promises from the moment I got off the plane. Don't waste your time unless you are willing to give up lots of it and one timeshare place (not porto real) didn't even show up for the promised trip. Leave that aside. Enjoy the beach, water and occasional topless senorita and go all inclusive. Eat at their Italian restaurant, drink the cerveza, take some sight seeing trips. It looks like they take pretty good care of kids too. I would go back in a second and haven't quit thinking about it since I left. I hear to stay away in September due to hurricanes.

Travel Details

Date of stay
April 25, 2013
Where are you from (city, state)?
Anchorage, Alaska

Hotel Review Questions

Would you stay here again or recommend this to friends?
Yes
In your opinion, how would you classify the "style" of this property?
Your Star Rating
4 Star Hotel
Was this review helpful to you? 
Overall rating 
 
1.4
Customer Service 
 
1.0
Location 
 
1.0
Value for Price 
 
0.5
Quality of Beaches & Pools 
 
0.5
Cleanliness of Property 
 
2.5
Room Comfort 
 
2.0
Courtesy & Hospitality of Staff 
 
1.0
Quality of Property 
 
2.0
Food/Dining Experience 
 
2.0

where is the beach

Porto Real was build on a very nice beach. it WAS a evry nice beach, because at present there is no beach anymore (if you don't consider 'beach' this trash that mixed with the sand washes itself in a very bad smelling water). People of Playa del Carmen hate Porto Real and desire that once it will be destroyed by an hurrycane!!

Travel Details

Date of stay
April 06, 2013
Where are you from (city, state)?
Rome, Italy

Hotel Review Questions

Would you stay here again or recommend this to friends?
No
In your opinion, how would you classify the "style" of this property?
Your Star Rating
1 Star Hotel
Was this review helpful to you? 

Map

Lat: 20.629559, Lon: -87.073885

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