Upscale, all-inclusive resort, adults and couples-only resort on a beautiful property
Some suites and villas include private pools and butlers
This award-winning resort sits along the powdery white sands and calm waters of Antigua's...
Island / Destination
Contact Info of Business
- 24-hour front desk
- Free airport transportation
- Beach cabanas (surcharge)
- Beach sun loungers
- Beach towels
- Beach umbrellas
- Billiards or pool table
- Coffee shop or cafe
- Concierge services
- Conference center
- Dry cleaning/laundry service
- Fitness facilities
- Free Breakfast
- Free self parking
- Free WiFi
- Full-service spa
- Gift shops or newsstand
- Hair salon
- Multilingual staff
- Outdoor tennis court
- Picnic area
- Shopping on site
- Smoke-free property
- Spa services on site
- Spa treatment room(s)
- Tennis on site
- Tours/ticket assistance
- Wedding services
- On the beach
- 6 outdoor pools
- Free airport shuttle
- Air conditioning
- Shower/tub combination
Sandals is the epitome of a couples-only Caribbean resort. This all inclusive resort offers 6 freshwater pools, 6 whirlpools, 11 restaurants, 7 bars and a fully-equipped fitness center.
Upscale, all-inclusive, couples-only resort on a beautiful property. Voted "World's Most Romantic Resort" 14 years in a row, this resort has 27 acres of meticulously groomed gardens along the pathways winding between the resort's buildings.
11 top-end restaurants offering cuisines ranging from fine Asian to haute European, and gastro-pub grub to Caribbean delights, ensure that guests are spoilt for gastronomic choice. Complementing the dining options, 7 differently themed â€“ from pool to pub and jazz to beachside â€“ bars serve the highest quality drinks, and keep guests' spirits jovial.
A fully-equipped fitness center, distinctive pools, yoga, aerobic and water aerobics classes, tennis lessons with a pro, and beach volleyball are just some of the options that prevent fitness routines from taking a backseat to relaxation. For the more adventurous, snorkeling, scuba diving, canoeing, and windsurfing allow for the elevation of endorphin and adrenalin levels. After all the high energy activities, guests can be pampered at the full-service Red Lane SpaÂ®, which offers classic European spa treatments revitalized with a Caribbean touch. Surcharges apply for spa and beauty treatments and services.
5000 square feet of meeting space and 6 meeting/conference rooms make this an ideal resort for conferences. For ease of travel, guests can use the airport shuttle, offered during limited hours. High-speed Internet can be accessed in the Internet CafeÌ (Caribbean Grove Lobby), and complimentary WiFi coverage extends throughout the resort.
Water sports include snorkeling, sailing, windsurfing, and kayaking. Land sports include tennis, volleyball, table tennis, and aerobics. The resort also offers Segway tours.
Guests must be certified to join scuba diving trips. Sandals/Beaches resorts offer a scuba diving resort certification course for beginners, for a surcharge. Guests who successfully complete the course receive scuba diving certification good for up to one year at any of the Sandals/Beaches resorts. PADI Certification also available for a surcharge.
The recreational activities listed below are available either on-site or near the hotel; fees may apply.
*Kayaking on site
*Scuba diving on site
*Beach volleyball on site
*Segway rental/tour on site
*Aerobics on site
*Sailing on site
*Snorkeling on site
*Tennis lessons on site
*Volleyball on site
*Windsurfing on site
*Yoga classes/instruction on site
*Beach yoga on site
*Boat tours nearby
Kimono's - Features Teppanyaki-style Asian cuisine, serving dinner from 6:15 PM to 9:15 PM Tuesday-Sunday. The dress code is resort evening attire, and reservations are required.
The Cricketer's - An a la carte English pub with carved walls, wooden benches, cricket paraphernalia and a billiards room. Dinner is served from 5 PM to 10 PM. The dress code is resort evening attire.
Barefoot by the Sea - A la carte beachfront bar serving drinks and seafood under a wood-shingled Caribbean roof. Open for lunch and dinner with snacks and grilled items from 11 AM to 5 PM and dinner from 6:30 PM to 9:30 PM. Dress code is resort casual attire, but bare feet are permitted.
Bayside Restaurant - Offering an international menu, this restaurant serves a breakfast buffet from 7:30 AM to 11:00 AM, a lunch buffet from 12:30 PM to 2:30 PM, and dinner from 6:30 PM to 9:30 PM. The restaurant has a resort casual dress code and a beachfront location.
Bella Napolia Pizzeria - Pizzas are made fresh-to-order in the finest Italian fashion. Guests can dine al fresco in the garden. Open from 11 AM to 6 PM.
Cafe de Paris - This patisserie offers freshly baked pastries, ice cream, and drinks in the French tradition. Open daily from 7:30 AM to 10:30 PM.
Courtyard Bistro - Featuring anytime snacks along with fresh deli and grilled items, this bistro is open from noon to 5 PM. It offers indoor and outdoor seating.
Eleanor's - This a la carte Caribbean restaurant offers indoor and outdoor dining from 6 PM to 9:30 PM. The dress code is resort evening attire, and reservations are required.
Mario's Restaurant - Mario's serves a la carte Italian cuisine, featuring a breakfast buffet from 7:30 AM to 10:30 AM, and dinner from 6:30 PM to 9:30 PM. The dress code is resort evening attire.
Soy - Serving sushi a la carte from 6:15 PM to 9:15 PM. The dress code is resort evening attire.
O.K. Corral - Southwestern cuisine a la carte. Serving breakfast from 7:30 AM to 10:30 AM and dinner from 6:15 PM to 9:15 PM. The dress code is resort evening attire, and reservations are required.
Late Night Buffet - A weekly late night chocolate buffet is available on Fridays.
Late Night Snacks - Provided nightly in the Cricketer's Pub from 10 PM to 2 AM.
Room service - 24-hour room service is available exclusively for guests in the Butler Suite accommodations.
Sandals Antigua did it right
I would recommend this resort to anyone. I have been to many AI's and Sandals Resorts around the Caribbean, but this one was the best by far. The food was good, the employees were great, and the resort was clean. I can't wait to go back to this resort.
Hotel Review Questions
Great Anniversary Vacation!
My husband and I just celebrated our 2nd anniversary by going to Sandals Grande Antigua and we had a great time! We were upgraded from one of cheapest rooms to the rondoval with a private pool and 24-hour room service for free and this was the highlight of the trip! Without the upgrade we wouldn't have been as impressed with this trip because the resort just didn't compare to the Sandals resort where we had been married in the Bahamas. We had a great time snorkeling, kayaking, and swimming on the beach, but the food wasn't great and we had a tough time reaching anyone on the phone when we wanted/needed anything. We're thankful we stayed as long as we did because it took 2 1/2 days to get reservations to go snorkeling and to eat at the restaurants that took reservations. Many couples we met weren't able to do any of these things. There wasn't much to do at night, but we were usually so exhausted that we went to bed early anyway. I loved how gorgeous this place was and I ended up with breathtaking pictures, but I wasn't impressed enough to want to come back.
Hotel Review Questions
We had stayed at another Sandals previously and enjoyed it, so we were looking to return to a Sandals property. Two days before we left we found this site and the many unfavorable reviews. Ugh!We went to this Sandals with much fear and trepidation.
I'm happy to report that Sandals Grande Antigua has gotten its act together and we had a wonderful stay. The entire staff was courteous, friendly and welcoming. We had no trouble checking in, beach towels were plentiful and we had no difficulty booking restaurants. The resort overall is breathtakingly beautiful. I suspect many of the problems sited in previous reviews were growing pains as the resort just opened a huge, new spectacular section about six months ago. I also heard that a new, seasoned manager was brought in four months ago and he's obviously made a huge, positive impact. The beach was lovely and there was just enough evening activity (live, outdoor music etc.)
We went to Bermuda last year. While it too was lovely, the value of a Sandals can't be beat. In Bermuda, we found that our hands were always in our pocket ($15 drinks, $62 veal chops)
The reason I gave 4 stars instead of 5 is because of the food. It was always good and plentiful, but never oh-my-god-great. Still, I can highly recommend Sandals Grande Antigua as a great destination.
Hotel Review Questions
Antigua needs help
We stayed at Sandals and other resorts in the Caribbean so this is not our first stay at an all inclusive resort. We booked this trip to the Sandals in Antigua for seven days. The new Mediterranean Village, our room, the views, the grounds, the pool and the beach area are beautiful.
The European Management team and European intern staff were excellent. They get it. They understand what 5 star resorts are supposed to be and that if you are spending $5000-6000 USD on a vacation that you should at least get a smile.
We did have some major issues with the Antiguan Staff. It took an hour and ten minutes to get checked in through the reception office. We received a welcome package and headed to the room. We changed our clothes and waited a few minutes for the orientation brief. The orientation brief was poorly conducted by a young Antiguan male from the entertainment staff. He knew some of the layout of the village but could not answer most questions we had. It would have been nice to know where you book tours, where to get a snack in the afternoon, where to get a water or coke instead of waiting at the pool bar for a drink, where to find the illusive towels, when you needed to book dinner reservations and what the dress code for dinner was. It would have been helpful if it were explained that all external tours were not conducted everyday and that you needed to plan and book tours at the beginning of the week. It may also be a better idea to have a managerial intern or junior manager conduct the orientation. This orientation was a complete waste of time.
The Antiguan, male staff seemed to have no interpersonal skills. Most were extremely stuck up and never smiled. At least most of the female staff smiled and seemed to work hard. Most Sandals pool bars have a large drink menu posted on the wall. The Mediterranean Village pool bar did not. We had to try to make up exotic drink names because the bartenders did not know what we were talking about. We had to practically beg the bartenders to make us drinks. The bartenders gave you the look like it was an inconvenience for them to have to make you a drink. The Mediterranean Village pool bar bartenders just walk around the bar, walk from side to side, get one ingredient, go find another and finally make a drink. It may take the bartenders five to ten minutes to get a single drink order out. They need to be trained in how to be friendly and how to get drinks out to 20 people at a time. That can easily be done with a staff of three or four bartenders that care.
The Water sports guys were lazy and unprofessional. The hotel was 90% booked and the water sports guys only had 03 Hobie Cat sail boats rigged and ready to sail. We waited for sailing only to come back and someone else had taken our boat. The excuse was "sorry mon". Come back later. We booked a snorkeling trip to a dead reef. The only fish were the ones swimming around the bottom of the boat. The staff has to know that.
If you want dinner reservations you have to make them two days in advance. What do you get the first two days? What if you are there for only four days? After checking with the concierge desk we made reservations for the rest of the week. We were later booted out of two reservations and had to eat at two places we had already eaten at. We are also not used to eating dinner at 830-930 PM. On many occasions we noted five to 10 empty tables at restaurants but receptionists were turning us and other people away because we did not have reservations. The food was especially good at Marioxxxxxxxxxxxxxxs and Kimonos.
Nevertheless, we had a blast because that is the kind of people we are. I did not want to spend my entire vacation complaining about everything, I certainly could have. I guess we were just spoiled from our last visit to the Grande St Lucia.
If someone were to ask me how to fix most of the problems at the Antigua Sandals, I would have to say that it may be an impossible task because you would have to change the culture of the Antiguans. They seem to have a chip on their shoulder and do not want to change. My only suggestion is to have a European Manager directly overseeing each section and working side by side with the Antiguans every day until they get it!
I would also send welcome packets via the internet or by mail so guests could read ahead on what we needed to reserve and plan before we get there.
Hotel Review Questions
Not Quite as Expected
I have heard for years that Sandals quality is phenomenal and was really looking forward to finally getting to stay at one. I thought this property was gorgeous. The beach was pristine and the overall ambiance was everything we expected. However, the service was quite lacking which was a huge disappointment and quite a nuisance at times. Some examples: 1) Drinks at the main pool bar were slow... you would order and the staff would stack cups before getting around to making your drink. 2) Every morning presented a challenge to find beach towels. This was especially annoying because we went diving each morning and the boat left at 8:00. Even the "watersports" desk didn't have towels delivered in time for when the dive boat was leaving 3) On the last 2 of our 5 day trip, none of the watersports equipment was available for use because they didn't have a rescue boat available on the property. 4)Reservations for dinner were impossible to get, so we either ate at 6:30 wherever we could get in, or waited in lines at the "no reservations required places" 5) During turn down service, the maid fumigated our room. When we would go to turn in for the night, it was like walking into a cloud of Raid. One night we went back out, because it was so unpleasant. We complained about this and were told it wasn't customary practice and on the 3rd night it stopped.
It seems that with the new addition, they haven't yet figured out how to add enough staff to cover the increased guest count. People we met who have been to other Sandals said not to judge them based on this one.
Hotel Review Questions
Sandals Antigua: veiled mediocrity at a 5-star price
My wife and I just returned from our honeymoon at Sandals